Frequently Asked Questions
ARE YOUR PRODUCTS AUTHENTIC?
Our products are sourced through third-party suppliers and independent sellers who represent them as genuine. Independent authentication is not automatically included. When authentication documents or supporting information are available, this will be stated in the product description. Please contact us before purchasing if you need additional available information about a particular item.
ARE YOU AFFILIATED WITH CHROME HEARTS?
No. ChromeWithHearts is an independent reseller and is not affiliated with, endorsed by, or officially connected to Chrome Hearts.
DO YOU SELL NEW OR PRE-OWNED PRODUCTS?
We offer both new and pre-owned items. Each product page states the available condition information. Pre-owned products may show signs of previous use, so customers should inspect all photographs and read the description carefully.
HOW MUCH DOES SHIPPING COST?
Standard worldwide shipping is free on all orders.
WHEN WILL MY ORDER BE DISPATCHED?
Orders are normally processed and dispatched within 24 hours after successful payment confirmation.
HOW LONG DOES DELIVERY TAKE?
International delivery normally takes approximately 7–14 business days after dispatch. Customs, carrier delays, severe weather and public holidays may affect delivery times.
WILL I RECEIVE TRACKING?
Yes. Tracking information will be emailed to you once it becomes available. Tracking may take a short time to update after dispatch.
WILL I HAVE TO PAY IMPORT TAXES?
Customs duties, import taxes and local government charges are not included. If imposed by the destination country, these charges are the customer’s responsibility.
CAN I RETURN MY ORDER?
You may request a return within 14 days after receiving your order. The product must remain in the same condition in which it was received. Please read our complete Return and Refund Policy before ordering.
CAN I CANCEL MY ORDER?
Contact us immediately if you need to cancel. Because orders are normally dispatched within 24 hours, cancellation cannot be guaranteed after processing or dispatch has begun.
HOW CAN I CONTACT YOU?
Email support@chromewithhearts.com. Please include your order number when contacting us about an existing order.