Shipping policy

SHIPPING POLICY

Order Processing

Orders are processed within 2–3 business days, excluding weekends and public holidays. You will receive a confirmation email after your order is placed and tracking information after it has been dispatched.

Estimated Delivery Times

International: 7-14 business days

Delivery times are estimates and may be affected by courier delays, customs processing, public holidays or circumstances outside our control.

Shipping Rates

Shipping charges will be displayed at checkout. Selected orders may qualify for complimentary shipping when stated on the product page or during a promotion.

Tracking and Signature

Tracking information will be provided by email. High-value orders may require a signature upon delivery. Please ensure someone is available to receive the parcel.

Customs, Duties and Taxes

International customers are responsible for any customs duties, import taxes or handling fees charged by their destination country. These charges are not included in the product or shipping price.

Address Changes

Please check your shipping address carefully before completing your purchase. Contact us immediately if a correction is required. We cannot change or redirect an order after it has been dispatched.

Lost, Delayed or Damaged Parcels

If tracking has not updated for more than seven days, please contact us at raptor.collects123@gmail.com. If your parcel arrives damaged, contact us within 48 hours and include clear photographs of the parcel, packaging and item.

ChromeWithHearts is not responsible for delays caused by customs or incorrect addresses submitted by the customer. We will assist with courier investigations where possible.

Contact

For shipping enquiries, contact:

ChromeWithHearts
raptor.collects123@gmail.com