Refund policy
RETURN AND REFUND POLICY
14-Day Return Window
You may request a return within 14 days of receiving your order. To begin a return, contact support@chromewithhearts.com with your order number and reason for the request.
Return Eligibility
To qualify for a return, the item must be returned in the same condition in which it was received. It must not have been worn, used, washed, altered, damaged, or have any tags removed after delivery. Any original packaging or accessories included with the order must also be returned.
For pre-owned products, the item must be returned in the same condition shown and described in the original listing.
Return Approval
Do not send an item back without contacting us first. Approved returns will receive return instructions and the correct return address. Items returned without prior approval might not be accepted.
Return Shipping
Customers are responsible for return-shipping costs for change-of-mind, fit, or preference-based returns. We strongly recommend using a tracked and insured shipping service, as customers remain responsible for the parcel until it is delivered to the approved return address.
If an incorrect, damaged, or materially misdescribed item is received, contact us within 48 hours of delivery with clear photographs. If confirmed, we will provide an appropriate solution and cover the approved return-shipping cost where applicable.
Refunds
Returned items will be inspected after arrival. If the return is approved, a refund will be issued to the original payment method. Please allow up to 10 business days after approval for the bank or payment provider to process the refund.
Original customs duties, import taxes, and other government charges are not refundable by ChromeWithHearts.
Cancellations
Orders are normally dispatched within 24 hours. Contact us immediately if you need to cancel an order. Cancellation cannot be guaranteed after processing or dispatch has begun.
Contact
For return or refund assistance, email support@chromewithhearts.com.
This policy does not limit any consumer rights that cannot legally be excluded in the customer’s jurisdiction.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@chromewithhearts.com.